Privacy policy

Objective, Scope, and Applicability

ENTREE (“we”, “our”, “us”) values the privacy of individuals and is committed to safeguarding it. This Privacy Policy (“Policy”) outlines how we collect, use, disclose, and transfer Personal Information (as defined below) through platforms controlled by ENTREE, including www.entree.com (the “Platforms”), of individuals who browse, access, or provide information through the Platform, or whose information we otherwise collect, receive, or process in connection with the offer and sale of our products (“Products”) (hereinafter referred to collectively as “Customers”, “you”, “your”). This Policy ensures compliance with applicable laws and regulations. However, this Policy does not apply to Personal Information collected offline (unless specified), to websites that do not link to this Policy, to customers from countries outside of India, or to third-party websites linked through the Platform.

By accessing or using the Platform and providing information as described in this Policy, you consent to the collection and use of the information you disclose in accordance with this Policy, including but not limited to sharing your information as per this Policy. We encourage you to carefully review this Policy regarding the collection, use, and disclosure of your information. If you do not agree with any terms in this Policy, you may choose to stop using the Platform.

Further, by providing your contact details, including your mobile number, you agree and consent to receive communications related to our services, even if the number is registered under the Do Not Disturb (DND)/ National Customer Preference Register (NCPR) list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”). Regardless of your DND registration, you confirm your consent to receive communications (including promotional communications) in relation to ENTREE’s services.

For the purposes of this Policy, “Personal Information” refers to any information that relates to you, directly or indirectly, that can identify you, either alone or in combination with other data we hold. Publicly available information or information disclosed under the Right to Information Act, 2005, or any other law, is not considered Personal Information.

What We Collect

We may collect personally identifiable information when you register for an account, contact us via phone, email, chat, or engage in contests, promotions, surveys, events, or online activities. As a result, we may collect personal details like your name, email, postal address, phone number(s), payment information, shipping information, IP addresses, product interests, and, in some cases, opinions and preferences ("Personal Information"). Additionally, when you visit our website, social media platforms, or mobile applications, we may collect device information using technologies like cookies, web server logs, and web beacons.

Sensitive Information, including financial details such as bank accounts, credit cards, debit cards, or payment instrument details, may also be provided by you for processing transactions.

Our services are intended for individuals aged 18 and above. If you are under 18, you should not register or submit personal information on the site. We do not knowingly collect data from minors, and if we discover that we have collected information from a minor, we will take steps to delete that information.

We may also collect information about how you interact with our platform through cookies, log files, and web beacons (collectively "Device Information"). Device Information may include data such as browser type, IP address, referring/exit pages, and browsing patterns.

Cookies are small files stored on your device that may include a unique identifier. You can choose to accept or reject cookies, but some platform features may not function properly if cookies are disabled.

Personal Information We Collect

We collect only the necessary information to provide accurate services and process your orders. Categories of Personal Information we collect include:

  • Basic Information: Name, email address, postal address, phone number, country, date of birth, and language preference.
  • Product and Transaction Information: Purchase history, shipping details, product interests, and preferences.
  • Sensitive Information: Payment details like bank account, credit card, debit card, and other payment instruments.
  • Device Information: Data about the device you use to access our platform, including technical details related to your system and software.

Purpose for Collecting Personal Information

We may use your Personal Information to:

  • Verify your identity.
  • Process your product purchases and transactions.
  • Communicate with you regarding your account, orders, and platform activities.
  • Send marketing communications, including newsletters, surveys, and promotional offers.
  • Respond to your requests and provide customer service.
  • Conduct internal research to enhance customer experience and tailor services.
  • Prevent and detect fraud or other illegal activities.
  • Comply with legal obligations and enforce our terms and conditions.
  • Perform other activities necessary for the operation of the Platform.

With Whom We Share Personal and Sensitive Information

Your Personal and Sensitive Information may be shared with:

  • Affiliates and Service Providers: Third-party providers that perform services on our behalf, such as delivery partners and customer support services.
  • Legal Authorities: We may disclose Personal Information if required by law or to comply with legal obligations, including law enforcement or governmental requests.
  • Business Transactions: In the event of a merger, acquisition, or sale of all or part of our business, we may transfer your Personal Information to the acquiring entity.

We do not sell or rent your Personal Information to third parties.

How We Retain Sensitive Personal Data

We retain your Personal and Sensitive Information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. Appropriate security measures are in place to protect your data against unauthorized access, loss, or destruction.

Third-Party Analytics

We use third-party analytics services (e.g., Google Analytics) to evaluate your use of the Platform and collect performance data. These services use cookies and other technologies to provide us with insights about platform activity. You consent to the processing of your data by these analytics providers as described in this Policy.

Opt-Out

You have the option to opt-out of receiving promotional or marketing communications. To unsubscribe from marketing emails or messages, please contact us at entree@gmail.com.

Withdrawal of Consent

If you wish to withdraw your consent for the collection, use, and disclosure of your Personal Information, you may contact us at entree@gmail.com. Please note that withdrawal of consent will not affect the legality of any processing that took place before your withdrawal.

Security

We implement strong security measures to protect your Personal Information, including physical, technical, and organizational safeguards. While we take steps to protect your data, we are not responsible for any unauthorized access or misuse by third parties.

Privacy Concerns

For any questions, concerns, or complaints regarding the handling of your Personal Information, please contact us at entree@gmail.com.